Plateforme France-Masques has listed (not exhaustively) the Frequently Asked Questions (FAQs) with their answers to help you to better understand our products:

What is a mask for the general public and what are its characteristics?

After an approach supervised by the French Agency for the Safety of Health Products (ANSM), with the support of the French Agency for Food, Environmental and Occupational Health & Safety (ANSES), two new categories of masks for the general public have been created by means of an information note from the Ministries of Health, Economy and Finance, and Labour of 29 March 2020.

- Category-1 masks filtering at least 90% of 3-micron particles for use by professionals in contact with the general public,
- Category-2 masks filtering at least 70% of 3-micron particles for the collective protection of groups when they are work by all members of said group

These masks are intended for people in a professional environment having occasional contact with other people. This mask may be worn by all individuals in a group (company, department, etc) or in the presence of other individuals wearing a mask when the task or working conditions require this.

These “general public” masks are mainly intended for individuals during their professional activity and may also be suggested for others during approved outings during lockdown and then after lockdown.

The use of these masks is part of the strict application of lockdown measures, work organisation measures as well as social distancing.

Have your masks been tested and approved according to DGA and IFTH quality standards?

Yes. All products from French suppliers offered on the Platforme France-Masques have been certified to be compliant and to meet quality standards by the DGA and the IFTH; All products from foreign suppliers offered on the Platforme France-Masques have been certified to be compliant and to meet quality standards initially by the certification organisations in the country of origin then a second time by the DGA and the IFTH in order to 100% comply with permeability and washing standards.

Are your masks homemade?

No. Masks made from non-standardised and non-assessed fabrics are not masks intended for exposure to a biological risk. All the masks offered by Platforme France-Masques are produced by manufacturers with certification from an approved organisation; all our masks have been tested and validated by DGA and IFTH to comply with current quality standards and regulations.    

Are your adult masks suitable for children?

No. To guarantee effective protection, we offer masks for adults and masks for children. The masks are adapted to the wearer’s morphology and must not be swapped (adult mask for a child and vice versa). Adult and child masks are available for single use or 10 washes.  

Can I order a single mask?  

No. The non-woven masks are sold in different pack sizes: box of 10, 30 or 50 masks. We do not sell woven masks for labelling reasons.

Can I order a large quantity?

Yes. If your order is greater than 5000 euros, you will be asked to validate a sample before confirming the final order.  

Is delivery available?  

Yes. Delivery is included in the order. All the information relating to delivery, lead times and collection is set out in the conditions of sale which can be freely consulted.  

Is debit card the only payment method I can use?  

No. All payment methods accepted are indicated in the conditions of sale which can be freely consulted.

Can I wear your masks continually for more than 4H?  

No. A mask can be used for a maximum of 4 hours. It may be re-used after washing.*

The duration of the mask's use must comply with the user instructions.  

Can all the masks you sell be washed?   

No. Single-use masks cannot be washed and must be used for a maximum of 4H.
However, the 10-wash masks have been tested and guaranteed during DGA/IFTH approval.
These 10-wash masks can be washed according to the indications on the packaging or on the product sheet in the product section.

How do I put on, use, remove and dispose of a mask? (these recommendations apply to all masks)

- Before putting a mask on, wash your hands with soap and water or a hydroalcoholic solution;
- Apply the mask so that it covers your nose and mouth and make sure that you adjust it to your face; check that there are no air flows to your eyes when exhaling forcefully;
- When wearing a mask: avoid touching and moving the mask; each time you touch a used mask, wash your hands with soap and water or a hydroalcoholic solution;
- Change your mask if you need to eat or drink;  
- If it gets wet, replace it with a new mask and do not reuse single-use masks.
- To remove the mask: if you are wearing gloves, remove them and wash your hands with soap and water or a hydroalcoholic solution.
-Then, remove the mask from behind (do not touch the front of the mask) and dispose of it in a closed bin immediately; wash your hands with soap and water or a hydroalcoholic solution again.

utilisation masque non sanitaire

How can I be sure that the masks offer a level of protection suitable for the activity I am performing?

The safety and performance details claimed by the manufacturer are mentioned in the instructions or on the label. Therefore, it is a good idea to refer to and follow the manufacturer’s user instructions mentioned in the instructions or on the label. In any case, the use of masks cannot replace social distancing.